Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | Superfast... service Superfast service and great job!! I can't think of anything you could do to improve the experience.
Susan W., Calgary | unbelievable quick! I just wanted to tell you how thrilled I am with my first frame order from you. The service was unbelievable quick! The frames are beautiful and impeccably cut. Thank you so much! I'll definitely be ordering more in the future.
Regards,
Julia
Julia, Calgary | Uoy Knaht Just a quick email to say thank you for the great and serious job done on My order. The Frames are perfect! thanks again.
Min, |